Did you purchase the application from an online store (App Store, Google Play, Microsoft Store, Steam)?
Unfortunately, licenses (ID and key) are only issued when purchasing physical bundles, not when purchasing the apps in an online store, as this is not allowed by the rules of these stores.
Apps and licenses are equivalent in function, but licenses can be installed on all platforms, while apps downloaded from an online store will only run on the platform of the respective store.
Before 2018, licenses for Windows/macOS could also be purchased through our website and PayPal. We no longer offer this option.